Troubleshooting a Channel Outage

If you happen to come upon a channel that has a blank screen, troubleshoot by re-setting your service; do this by unplugging both your set top box (STB)  and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in.  Each item will then be re-set and your STB will reboot on your TV. After your set top box powers up again your channel should streaming.

If the channel is still blank, please contact  our service representatives directly at 894-7161 and let them know what channel it is so our head-end can trouble shoot the problem and get the channel streaming again.  Our service representatives are in the office from 8-5 Monday through Friday, therefore if it is on the weekend or after hours you may contact the LigTV 24/7 trouble line at 894-4104 and someone will help you as soon as possible.