If your television has a freeze screen for more than 30 seconds and you cannot change the channel, you will need to troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in.  Each item will then be re-set and your STB will reboot on your TV.  After the STB powers back up your freeze screen should be gone.

If this does not make your freeze screen go away and you have troubleshot other possible problems you can contact the LigTV 24/7 trouble line at 260-894-4104 and someone will help you as soon as possible.