If you have purchased a Video on Demand (VOD) movie and it fails to play, try retrieving it from the Vault again and fast-forwarding through at least the first 30 seconds, this may solve your problem.  If that does not work, you may also troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in.  Each item will then be re-set and your STB will reboot on your TV. After the STB powers back up, retrieve the movie from the Vault again and try playing it.

If the movie still fails to play, please contact our service representatives directly at 894-7161 and let them know which movie it was and what happened, and they will help you accordingly.  By letting us know what movie it is that is causing you problems we can contact our head-end and get the problem solved sooner.  Our service representatives are in the office from 8-5 Monday through Friday, therefore if it is on the weekend or after hours you may contact the LigTV 24/7 trouble line at 894-4104 and someone will help you as soon as possible.